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FAQs at a glance

Let us help you with all your pet-related questions and concerns! Our team is dedicated to providing excellent customer service and support. Check out our comprehensive FAQ section for quick answers to common questions. If you can't find what you're looking for, feel free to reach out to us directly. We're always here to assist you and your furry friend!

Package Delivery

How long will it take for my order to be delivered?

Delivery times may vary depending on your location and the shipping option you choose. Typically, orders are processed and shipped within 1-3 business days. For East Malaysia 3-5 business days.

Calender

What is the shelf life of your pet treats and how should I store them?

To ensure freshness, we recommend feeding your pet within 1-2month after opening. Store your pet treats in a cool, dry place away from direct sunlight or moisture.

Postal Boxes

What is your return policy for pet treats?

At L'utmor, we don't offer refunds or exchanges for any reason, including change of mind or dissatisfaction with the product. Contact our customer service team for any questions or concerns at lutmorofficial@gmail.com or Whatsapp 01156463988.

Puppy at the Vet

Suitable for pet with sensitive stomachs and dietary restrictions?

Our gluten-free pet treats are made with high-quality ingredients and suitable for sensitive pets. Introduce them gradually and monitor your pet's reaction.

Dog Collar_edited.jpg

Are your pet treats suitable for all types of dogs?

Our pet treats are made with high-quality ingredients and are generally safe for all dogs. However, it's always a good idea to check the ingredient list and consult with your veterinarian if you have any concerns about your pet's specific dietary needs.

Honeybee

Is honey safe and beneficial for my dog to eat?

Yes, honey is safe and can be helpful for dogs in moderation due to its antibacterial and anti-inflammatory properties. However, it should be given as a treat and introduced slowly, while monitoring your pet's reaction. Consult your vet if you have concerns.

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