FAQs
How long will it take for my order to be delivered?
Delivery times may vary depending on your location and the shipping option you choose. Typically, orders are processed and shipped within 1-3 business days. For East Malaysia 3-5 business days.
Are your pet products suitable for all types of dogs/cats?
Our pet products are made with high-quality ingredients and are generally safe for all dogs/cats. However, it's always a good idea to check the ingredient list and consult with your veterinarian if you have any concerns about your pet's specific dietary needs.
What is your return policy?
At Lutmor, we don't offer refunds or exchanges for any reason, including change of mind or dissatisfaction with the product. Contact our customer service team for any questions or concerns at lutmorofficial@gmail.com or Whatsapp +601156463988.
What is the shelf life?
For accurate shelf life information, please refer to our packaging.
how to store?
Store in a cool, dry place, away from direct sunlight, and it is recommended to feed after opening.